Refund policy

You have 30 days after receiving your item, including candles and wax melts, to request a return.

To be eligible for a return, your item must be unused, in the same condition you received it, with its original tags and packaging. You’ll also need a receipt or proof of purchase.

To start a return, you can contact us at cjluxuriousscents@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at cjluxuriousscents@gmail.com or https://shopify.com/50975735996/account

Damaged, defective, or incorrect items
Please inspect your order when it arrives. If your candle, wax melt, or another item is damaged, defective, or incorrect, contact cjluxuriousscents@gmail.com immediately so we can evaluate the issue and make it right. Report these issues separately from an ordinary unused-product return request. Please contact us even if the item appears in a return-exclusion category. Contact us before sending the item back.

Exceptions / non-returnable items
Gift cards are not eligible for ordinary returns.

Exchanges
For items eligible for return, the fastest way to obtain a different item is to request a return and, once it is accepted, make a separate purchase for the replacement.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.